The Healthcare Industry Needs a Dose of Money Mobility

Flipping The Script: How Smart Companies Turn Payouts into Profitsby Jon Gaskell Let’s be real: Most FinTech conversations still circle around two basic topics: “How fast can I move money?” and “How do I lower costs?” Both are important, of course, but the savvy clients — the ones who’ve seen it all — are now coming to us with a smarter question: “How can my disbursements become a source of revenue?” This is precisely the topic of conversations we’re having with our clients. And it’s the one that matters most. As successful companies built over the last decade begin to truly scale, they’re quickly realizing that moving money faster is great — but it also means paying more in transaction fees. The more they grow, and the faster they go, the higher these costs climb. That’s when they start looking to flip the model. Instead of payouts simply being an expense, clients are asking us: “How can we actually make money off our payout volume?” The answer is issuing. With embedded banking plus issuing, companies can offer branded debit cards or deposit accounts to recipients, encouraging them to keep their payouts within an integrated ecosystem. Instead of pushing funds to external banks — and paying transaction fees — clients can generate interchange revenue whenever funds are spent from those branded accounts. The payout becomes less of a cost center and more of a revenue generator. Take any gig economy platform operating today where we’ve seen some of the first successful applications of embedded issuing. Without embedded issuing, every time one of these companies pays drivers, grocery shoppers, dog walkers, etc., it’s an expense. But by offering branded debit cards to their workers, they earn interchange each time someone spends from that card. Suddenly, what was only a cost becomes a revenue opportunity. That’s exactly the type of conversation our clients and prospects are having with us today and what they’re hoping to implement. At Ingo, we’re getting these queries constantly because companies understand that payouts can be much more than a cost center. Clients don’t want to become banks, deal with complex regulatory and compliance challenges or manage dozens of vendors. They want simple solutions that are fully integrated, reliable and proven to turn what was traditionally an expense into revenue. If anything, some of the most productive conversations I’ve had in recent memory aren’t only about what our company can deliver via our products and our expertise, but about what barriers we can remove in the embedded banking experience. Compliance and risk? Done. Issuing and ledgering? Fully integrated. Turning costs into profits? That’s the core value Ingo provides. In a crowded market, talk is cheap. Every FinTech claims to innovate, but when it comes to business, clients choose partners who are delivering revenue-driving solutions — especially ones proven and battle-tested by their partners like Ingo. That’s why we’re seeing growing demand for embedded issuing. We predict it’s the future of both payouts and FinTech profitability

It might seem like a good time to take a vacation. With the news full of geopolitical tension, trade finance drama, shifting regulations and the fresh memory of a disruptive global health crisis, uncertainty has become the norm rather than the exception. But for most companies, vacations are not high on the agenda. Pressing pause on critical operations is simply not an option. Companies must continue paying suppliers and employees, upgrading infrastructures, and serving customers regardless of tariffs or looming regulatory frameworks. That sentiment emerged in a conversation among PYMNTS CEO Karen Webster, Boost Payment Solutions CEO Dean Leavitt and Ingo Payments CEO Drew Edwards. Their discussion, inspired by installments of the PYMNTS Certainty Project explored not how consumers would navigate the current and short-term economic landscape, but how companies are going to navigate it. What strategies are best suited to thrive amid this uncertainty? From cross-border payment complexities to payment modernization, the dialogue offered a surprisingly optimistic outlook: While uncertainty may swirl, business continues, and opportunities are poised to take center stage. Both Edwards and Leavitt have their hands in the behind-the-scenes, infrastructure-oriented business of payments. Ingo Payments focuses on powering money mobility ecosystems with new payments economics; Boost on payments automation and optimizing the use of commercial cards. In Leavitt’s case, the current situation calls for at least some degree of reexamination regarding cross-border activities. “We are in 182 countries, so what we are seeing is some reticence for certain cross-border transactions,” Leavitt said. “Especially when it’s U.S. companies paying suppliers around the world, we’ve definitely seen a bit of a ‘wait-and-see’ approach just to see what’s going to shake out with the tariffs.” For domestic operations, Edwards said the impact of geopolitical volatility has not yet dramatically affected his company’s core business, which focuses on account funding, turning payments into new accounts and ecosystems and real-time disbursements. “It doesn’t impact me that much because we’re not a consumer-direct model,” Edwards said. “All the macro buying behaviors, because everybody’s scared, might cause the tide to fall a bit, but we haven’t seen that trickle down in a big way yet.” However, Edwards pointed to corporate caution, particularly among technology companies. “We are seeing some corporate reticence, preemptive layoffs that impact tech resources and product roadmaps,” he said. Leavitt and Edwards both said that, despite cross-border headwinds or inflationary fears, doing business — what they define as business continuity — remains paramount. Enterprises know they must preserve their supplier ecosystems to remain competitive. This sometimes prompts them to accelerate digitization efforts precisely because adopting modern payment tools can mean strengthening partnerships. Uncertainty and the C-Suite Webster pointed out during the discussion that key drivers in uncertainty-proofing operations are the roles of the chief financial officer and treasurer. Today’s finance chiefs are not merely tasked with number crunching — they are viewed as strategists who can help the enterprise weather economic storms. Forecasting and scenario-planning tools have grown more sophisticated. Edwards said that for his business partners, the heightened role of the treasurer spurs them to scrutinize the full gamut of payment and disbursement choices. “It used to be an educational process just explaining what digitizing payments meant,” he said. “Now we see CFOs and treasurers wanting to optimize it. They want to know, ‘How can we make these processes even more economically attractive? How do we drive loyalty, create new revenue streams, or turn what has traditionally been a cost center into something else?’” While neither Leavitt nor Edwards reported seeing a complete overhaul in how CFOs approach their daily responsibilities, both leaders confirmed that heightened interest in digital solutions with new business models is a notable trend. This lines up with the broader market imperative to remain agile and preserve working capital in uncertain times. CFOs and treasurers also have their hand in risk and risk management. The full range of exposures in that area now includes more than the usual transaction fraud. Partners themselves could become liabilities if they lack deep capitalization or robust compliance frameworks. Regulatory scrutiny is also on the rise, particularly in the banking world and the evolving FinTech space. How should CFOs and treasurers deal with risk and the threat of fraud? Edwards spelled out a multi-pronged approach. “There’s fraud risk, which can be expensive and scary, and then there’s vendor risk,” he said. “Companies get in trouble in cycles like this, especially if they’re thinly capitalized. There’s also regulatory banking risk. There are banks right now, even before the tariff issue, that have gotten in a ditch with regulators. So, when we talk about risk, it’s way too early to say how the tariff situation will fully play out. But it has certainly placed risk management in the forefront of everyone’s mind.” Leavitt concurred, noting that well-established solution providers can attract companies precisely because they offer a sense of security. “Part of the role that we serve is to create trust,” he said. “When there’s uncertainty, there is a flight towards safety, across many different dimensions: economic safety, security. Our long-standing relationships with financial institutions mean they count on us to be consistent and safe.” Keeping an Eye on Payments Modernization Several years of disruption from COVID and geopolitical tensions have accelerated a trend toward modernizing payments. The adage, “If it’s not broken, don’t fix it,” holds less sway in an environment where paper checks introduce delays and hamper transparency. Both executives said the shift to digital forms of payment is well underway, with no sign of retreat. “There’s nobody in my world saying, ‘We may go into a recession, let’s keep printing checks,’” Edwards said. That might have been unthinkable just a few years ago, but digitization is now the rule rather than the exception, especially for real-time disbursements and commercial card payments, he said. Leavitt said the contractual nature of B2B agreements means there may not be an immediate push for real-time settlement, but digitization is, nevertheless, accelerating. Suppliers may jump at faster settlement, particularly if it means guaranteeing quicker access to capital. “A payment might be due in 30 days, but the buyer might typically pay in 45 or 60,” Leavitt said. “If suppliers can get paid at day 30 for agreeing to accept commercial cards or other digital solutions, they do it. That gives them a working capital advantage.” Embracing new technology is a prime way to weather ups and downs. “In an environment like this, the push to modernize payments and find new ways to optimize money flow is magnified because CFOs are asking themselves: ‘How do we stay relevant and cut costs — or even turn a cost center into a revenue center?’” Edwards said. Comparing Today’s Uncertainty to COVID Perhaps no benchmark stands out for abrupt disruption and uncertainty more than the COVID-19 pandemic. Although some parallels exist, such as sudden-almost-overnight supply chain backups, macroeconomic tremors, uncertainty about when there could be more certainty and sudden regulatory shifts, Leavitt and Edwards agreed this latest round of turmoil is not a repeat of those “bad old days.” Where COVID locked down entire economies overnight, today’s environment involves incremental changes in cross-border tariffs, new regulations and the specter of a potential economic slowdown. “The pandemic turned out to be a boom for the consumer side of the economy — money was flowing like crazy,” Edwards said. “We had parts of our business that skyrocketed because people needed money to move digitally, immediately. Now the worry is an actual reduction in overall demand if consumers and businesses get spooked. That’s a different issue.” Yet both leaders said the pandemic taught businesses to be “scrappy,” as Webster put it. Those that pivoted to digital solutions and embraced new ways of moving money emerged leaner and more capable of handling the next big upset. That culture shift remains a source of optimism. “If anything, this environment is shining a big bright light on the need to keep investing in modernization,” Edwards said. “Companies that do so are going to be in a better position than their competitors when the dust settles.” Reason for Optimism In a world where headlines warn of rising tariffs, cross-border tensions and inflationary pressures, a persistent question emerges: Will businesses clamp down and wait it out or charge ahead with digitization and innovation? As Leavitt and Edwards said, companies have learned from the shock of COVID that uncertainty is inevitable, but agility is a choice. By embracing modern payment solutions, optimizing the office of the CFO and doubling down on secure, trustworthy partnerships, businesses can navigate these tumultuous times. “There’s reason for optimism,” Webster said, adding that “there are opportunities for those who find them and pursue them.” When asked if another wave of uncertainty might upend business altogether, Edwards pointed back to lessons learned from the pandemic. “It’s a different world than COVID, but businesses got scrappy then, and that’s not going away,” he said. “We’re all in better shape to handle the next storm.”

The digital disbursement landscape has evolved dramatically over the past seven years, reshaping how consumers receive payments. U.S. consumers increasingly receive disbursements from a variety of corporate and government agencies. In the same time, the demand for instant payments has surged, driven by a desire for speed, security and convenience. Consumers no longer view instant disbursements as a luxury but as a necessity, particularly in scenarios where rapid access to funds is critical. This shift is evidenced by a threefold increase in the number of consumers using instant payments since 2018. While consumer preference for instant disbursements has remained steady, actual adoption has skyrocketed. Additionally, security concerns, along with speed and convenience, have made what’s known as the push-to-debit method the preferred choice for consumers when receiving disbursements. Consumers aren’t just embracing instant payments; they’re increasingly willing to pay for them. These are some of the findings explored in “The State of Digital Disbursements: Why Consumers Prefer Instant Payments,” a PYMNTS Intelligence and Ingo Payments collaboration. This is the seventh year we have done this report, providing insight into consumers’ growing interest in instant disbursements. This edition draws on seven years (2018–2025) of consumer data and 42,683 responses to pinpoint the strongest drivers of preference for receiving disbursements instantly and to explore how receiving disbursements instantly drives satisfaction. Inside “The State of Digital Disbursements: Why Consumers Prefer Instant Payments” Discover why instant disbursement usage has tripled since 2018 — and what’s fueling the shift. Learn how disbursement methods impacts consumer satisfaction, with 94% reporting high satisfaction when given a choice. Explore why nearly 4 in 10 income recipients are willing to pay for instant access — and which payment types drive this demand. See how push to debit and digital wallets are emerging as preferred, secure channels for real-time fund delivery. The report explores consumers’ increasing use of instant payment methods for the disbursements they receive from nongovernment entities. Featuring 10 charts of insightful data, this study explores consumer satisfaction with instant pay and recipients’ willingness to pay a fee for that option. It provides insight into how disbursement preferences are evolving — and what it means for companies shaping the future of payments. Download the report to learn more.