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Disbursements Satisfaction Report 2022

September 16, 2022

Study Finds Half of Consumers Want Instant Payments but Can’t Get Them

The Disbursements Satisfaction Report 2022 provides a snapshot of the state of the disbursements space in the United States. We surveyed a census-balanced panel of 3,633 U.S. consumers about how many disbursements they received in the past year, the types of disbursements they received and the methods they chose — or were given — to receive those disbursements to gain a firsthand account of what consumers want and even expect from the organizations from which they receive disbursements.

Key findings from our research include the following:

  • Instant disbursement adoption has increased for five straight years but is quite low relative to interest. Twenty-two percent of consumers received at least one instant disbursement in 2022, and consumers received 17% of all disbursements via instant payment rails.
  • Consumers now have fewer options for how to receive disbursements. Ingo Money – Disbursements Satisfaction – September 2022 – Discover how instant disbursements became a must-have for senders in the U.S.Consumers were 3.5% less likely to be given a choice in how to receive disbursements in 2022 than they were in 2021.
  • Consumers increasingly see instant disbursement options as table stakes and are less willing to pay for them. We found that 19% fewer consumers are willing to pay an added fee for instant disbursements in 2022 — just 27% in total — than they were just one year ago.

Download the resource to learn more.