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Disbursements Satisfaction Report 2023

April 5, 2023

The Disbursements Satisfaction Report 2023: Instant Payouts Reach an Inflection Point, a PYMNTS and Ingo Money collaboration, provides a snapshot of the state of the disbursements space in the United States. We surveyed a census-balanced panel of 2,292 U.S. consumers to examine the number and types of disbursements they received in the past year and discover how they received them. This is the sixth year we have done this report, providing insight into consumers’ growing interest in instant disbursements, even as many issuers have yet to offer their customers an instant option.

Key findings from our research include the following:

  • Consumers choose instant payment options 68% of the time, even though just 22% received an instant disbursement in the past 12 months.
  • Offering financial incentives are effective in shifting consumer payout preference, even toward payout options that are not instant.
  • Consumers are not interested in receiving instant payouts for several reasons, with security concerns topping the list.

Download the resource to learn more.