Resource Library

Streamlining Ad Hoc Payments With Instant Pay

November 15, 2023

“Streamlining Ad Hoc Payments With Instant Pay,” a PYMNTS Intelligence and Ingo Money collaboration, is based on a survey of 200 enterprise senders generating at least $50 million in annual revenues across the United States conducted between Aug. 7 and Sept. 15. The survey examines these issuers’ use of instant payments when making disbursements to small to mid-sized businesses (SMBs) and consumers. The report focuses on the following segments: hospitality, gaming, trucking/transportation, gig economy (e.g., freelance workers) and property management.

Inside the November Study

  • 63%: Share of senders sending tip payouts to employees that already pay fees to make these payouts instantly
  • 80%: Share of senders that think receivers are satisfied with their current ad hoc solutions
  • 31%: Share of senders that expect improved customer/supplier satisfaction would be the chief benefit of adding new ad hoc payment solutions

Download the resource to see what we learned.



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