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The Issuers Report 2023: FinTechs’ Instant Payments Mismatch

July 19, 2023

The Issuers Report 2023: FinTechs’ Instant Payments Mismatch, a PYMNTS and Ingo Money collaboration, provides a snapshot of the current state of services FinTechs offer consumers in the United States. The report is based on two surveys: a census-balanced survey of 2,292 U.S. consumers conducted between Jan. 6 and Jan. 10 that investigated consumers’ adoption and overall usage of instant payments, and a survey of 150 FinTech issuers conducted between March 13 and May 16 that examined the services issuers offer and their customers’ satisfaction with the money mobility capabilities they provide. These FinTechs generate revenues of $5 million or more and are in the areas of payment products or services for consumers and/or finance or financial operations.

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